
Brewing E-Commerce Success
34.9%
Increase in Annual Email/SMS Revenue
44.7%
Email/SMS Share of Total Web Revenue
$22k
New Quarterly Email/SMS Revenue
Taylor Lane Organic Coffee, a beloved coffee shop in Sonoma County, transitioned from a purely brick-and-mortar store to a thriving e-commerce business during the pandemic. With a growing online customer base, Taylor Lane needed a robust email marketing strategy to connect with their loyal customers and attract new ones. Our email marketing program transformed their customer engagement and significantly boosted online sales.
The Challenge
Taylor Lane Coffee, established in 1993, had built a strong local presence in Sonoma County. However, their email marketing efforts were minimal and sporadic, with underperforming automations and a lack of strategic campaigns. As the company adapted to an online sales model during the pandemic, it became crucial to retain and engage their loyal customers while continuing to grow e-commerce revenue. The challenge was to create a compelling email marketing strategy that would resonate with their audience and drive sales.
The Solution
We implemented a comprehensive email marketing strategy using Klaviyo. Our approach included designing a new email template that reflected Taylor Lane's brand and creating key automations optimized for peak performance. We developed a campaign strategy that focused on engaging content, educational material for coffee enthusiasts, and personalized messaging. This holistic approach connected with Taylor Lane's loyal customers, keeping them engaged and driving conversions. Our strategy also included ongoing optimization based on data-driven insights to continually improve performance. The results were remarkable, with a significant increase in email marketing revenue and a growth in return customers, solidifying Taylor Lane's position in the e-commerce market.

“Our email marketing has never been better! We are so happy to work with Flypost.”
Carol Pool, President at Taylor Lane
Ready for a taste of email marketing success?
If you have any questions, reach out to: dwight@flypost.agency